Refund policy

Thank you for shopping with us. This Refund & Return Policy outlines the procedure for submitting a return request and receiving a refund when the applicable requirements are met.

30-Day Return Window

We provide a 30-day return period.

Customers may request a return within 30 calendar days from the date their order is delivered.

Requests submitted after the 30-day period may not qualify for a return unless otherwise required by applicable law.

Return Eligibility

To initiate a return, customers should contact our support team within the applicable 30-day return period.

Returned products should be in their original condition and must not display signs of misuse or intentional damage.

We may assess the condition of the returned item before determining whether it qualifies for a refund.

How to Request a Return

Before sending an item back, please contact us using the available contact information.

Please provide your:

Order number
Name used for the order
Email address used during checkout
Reason for the return
Photos of the item, where relevant

Our support team will provide the necessary instructions for completing the return.

Return Shipping

Return shipping instructions will be provided once your return request has been reviewed.

Please do not send returned merchandise to the business address listed on this page unless our support team specifically instructs you to do so.

Refund Process

After the returned item has been received and inspected, we will notify you of the status of your refund.

If the refund is approved, it will be issued to the original payment method used during checkout within approximately 5–7 business days.

The time required for the refund to appear may vary depending on your payment provider or financial institution.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as possible following delivery.

Please provide your order number and clear photographs showing the issue so that we can review your request.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests can only be accommodated when the order has not already been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may request a return after delivery in accordance with this policy.

Contact Information

Trade Name: Nova Trader
Legal Entity: Nova Trader LLC
Registration Number: 20261927599

Business Address:
1500 N GRANT STE 5490
DENVER CO 80203
US

Website: novatrader.website

Business Hours:
Monday - Friday: 9:00 AM - 5:00 PM Central Time

Policy Updates

We may revise this Refund and Return Policy when necessary. Any updates to the policy will be published on this page.