Shipping policy
Shipping availability can vary depending on the delivery address and the shipping service offered at checkout.
Free Standard Shipping is available on all orders.
Order Cut-Off Time
Orders submitted before 5:00 PM Central Time, Monday through Friday, are processed on the same business day.
Orders received after the daily cut-off time will be processed on the following business day.
Orders placed during weekends or applicable holidays will begin processing on the next business day.
Order Processing Time
Following successful payment confirmation, orders generally require 1–3 business days to complete processing before dispatch.
The processing period may involve order review, payment confirmation, product preparation, packaging, and dispatch.
Processing times may occasionally vary due to circumstances such as increased order volume or holidays.
Delivery Time
Once an order has been dispatched, delivery generally takes up to 7 business days.
Actual delivery times may differ depending on the destination and shipping service.
Estimated Total Delivery Time
The estimated total delivery timeframe is 2–10 business days from the date the order is placed.
This estimate includes:
Order Processing: 1–3 Business Days
Delivery After Dispatch: Up to 7 Business Days
These timeframes are estimates and may vary according to the delivery destination and other circumstances that may affect shipment transit.
Order Tracking
When tracking information is available for a shipment, it will be included in the shipping confirmation email after the order has been dispatched.
Shipping Address
Please ensure that your shipping address and contact information are complete and accurate when placing an order.
Providing an incorrect or incomplete address may affect the delivery of your order.
Delivery Delays
Delivery times can occasionally be affected by circumstances outside our control, including severe weather, holidays, increased shipping volumes, carrier delays, or transportation disruptions.
If your shipment is delayed beyond the estimated timeframe, please contact our customer support team for assistance.
Lost or Damaged Shipments
If your order appears to be lost during transit or arrives damaged, please contact us using the available contact information and provide your order number along with the relevant details so we can review the issue.
Business Days
For order processing purposes, business days generally mean Monday through Friday, excluding applicable holidays.
Returns and Refunds
For details regarding returns and refunds, please refer to our Refund and Return Policy.
Contact Information
Trade Name: Nova Trader
Legal Entity: Nova Trader LLC
Registration Number: 20261927599
Business Address:
1500 N GRANT STE 5490
DENVER CO 80203
US
Website: novatrader.website
Business Hours:
Monday - Friday: 9:00 AM - 5:00 PM Central Time